Delivery models

Build-Operate-Transfer

Stand up a dedicated delivery capability, run it to a working standard, then transfer it to you — with governance and knowledge transfer planned from the first week.

  • Build phase
  • Operate phase
  • Transfer phase
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Modern office floor set up for a growing delivery team

A capability you end up owning.

Build-operate-transfer is often chosen when you need technical capacity in a location or team structure you do not yet have, and permanent hiring would be premature.

The model only works when the transfer is designed up front. We run the operating period as a real delivery operation against your standards, and plan what moves to you and when from the start.

Capabilities

What the work covers

The four phases below run in sequence, with governance running across all of them.

  • Discovery and planning

    Scope, roles, location considerations, governance, and the criteria that will mean the capability is ready to transfer.

  • Build phase

    Recruitment, environment setup, tooling, working agreements and the operating routines the team will run under.

  • Operate phase

    The capability delivering real work against agreed quality standards, with the reporting and review cadence you would expect in-house.

  • Governance and reporting

    Named owners on both sides, a fixed review rhythm, and visibility of delivery health rather than status theatre.

  • Knowledge transfer

    Documentation, paired working and shadowing planned across the operate phase, so transfer is gradual rather than a single handover event.

  • Transfer phase

    Employment, contracts, access and operational ownership moved to you against the criteria agreed in planning.

The three phases

  1. 1

    Build

    Staff, environment and operating model established and working.

  2. 2

    Operate

    Real delivery against your standards, with full governance visibility.

  3. 3

    Transfer

    Ownership, contracts and operations moved to you against agreed criteria.

Outcomes

What this work typically produces

These are the artefacts and decisions the work produces. We do not promise business results we cannot control.

  • A staffed, functioning delivery capability operating to agreed standards

  • Documented processes, tooling and working agreements

  • A governance rhythm that continues after transfer

  • A completed transfer against criteria agreed before the build began

FAQ

Questions about build-operate-transfer.

If your question is not covered here, send it through and we will respond directly.

Related services

Other ways we support your teams.

Services are often combined. If you are unsure where to start, tell us the situation and we will suggest a sequence.

Talk to our team

Next step

Ready to move your technology agenda forward?

Tell us what you are trying to achieve. We will come back with a practical view of scope, approach and the people it would take.

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